Can I reserve an item?
When you contact us, we can reserve an item on request if it can be picked up after 2 days at the physical address: Lijnwaadstraat 12 in Evergem
How fast is shipping?
We do our very best to ship your order within 1-2 business days
to send. Does it take a little longer? Then give us some extra time
to prepare your order.
How can I return?
How exactly do you send back from Belgium/the Netherlands?
- Create your return ticket via this link
- In both cases you choose the destination of the package: "Address".
- Fill in all the necessary information.
- Print your return label and stick it on your return.
- Bring your parcel to the post office.
- You keep track of your mail with the tracking number until your package has arrived at us.
Do you live near Evergem? You can also return or exchange your online purchases at the physical address. Please give us a call first so that an hour & date can be agreed.
When you return your return to Lijnwaadstraat 12 in Evergem, you will receive
you will refund the amount to your account within 14 days.
What happens after I have returned my package?
Your parcel arrives at us.
We process all packages within 7-10 business days.
You will then receive an e-mail stating that we have received your return in good order and the money will be refunded to the account with which you paid for your order.
Is the money still not in your account after 10 days? Please inform us
contact us by e-mail firstname.lastname@example.org
The return costs are always for your own account, when you have received the item in perfect condition.
If this is not the case, please contact us immediately after receiving your shipment, within 24 hours.
When you send your return, always keep your Track&Trace email until your return has been processed, this will simplify the process in case of any problems.
How much are the shipping costs within Belgium?
The standard shipping costs for Belgium are € 5.95.
FREE shipping from € 75 (within Belgium).
How much are the shipping costs to the Netherlands?
The standard shipping costs for the Netherlands are € 9.95.
When will my parcel arrive?
At Moonstone we want to provide the best possible shipping service. We do our utmost to deliver your parcels to you as soon as possible. We always send your package within 2-3 working days.
I would like to exchange the ordered item.
This is possible. Contact us by email:
I received an incomplete, incorrect or damaged order. What now?
Can SALES items be returned?
SALES we do not take back. It is therefore not possible to send it back to us. Thanks in advance for understanding.